Terms and Conditions

If you're not satisfied with your goods for any reason, please return them in new condition within 14 days of receipt and we will either exchange them or refund you. 
Make sure they are unused and have not been personalised or customised in any way. Special order items cannot be cancelled once they have been processed.
Any item that has been marked is non returnable.. All items that have been altered, at you request,  are non returnable. Any item sourced outside our usual stock is non-returnable. 

Please note that any items returned, which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage.   We will hold the item(s) until full payment has been made for the return carriage.

Items may not be exactly as shown in the image.  If you have a specific requirement please  make it clear by adding a comment at the checkout. 

Any item bought from the Sale section of our Trade Stand is not eligible for exchange or refund as it is deemed to have been purchased ‘as seen’. 

Warranty does not apply to  any defect in the goods arising from fair wear and tear, willful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, Do not use oil.  Leather should be cared for by applying leather balm or leather balsam as necessary. Warranty does not apply if there has been a failure to care for the leather. 

There is a bridle measurement guide on the home page of the website.  When you send measurements we presume that they are the ones we have requested on the measurment gudie. If you give us an incorrect measurement  we will alter your bridle but there will be  a charge.

If you order an item and return it for an exchange there will be a postage charge. Postage is non refundable. 

We can make Extra/Extra full bridles but there is an additional charge for this service. 

Our bridles are made with 5/8" cheekpieces  as standard. If you require a different size please discuss this when you order the bridle.  

Swarovski do not guarantee against loss of crystals. Swarovski regard their crystal settings as jewellery and as such they are not made for everyday activities. 

If you do not receive your order within 10 days please notify us. Any item will be insured against loss or damage if you request this at the checkout.  An extra charge will be made for this service which will entitle you to a full refund.   If you require  insurance for compensation  above £20 there is an extra charge.  You make a selection at the checkout.  Selecting Special Delivery does not always guarantee that the item will be sent out for next day delivery as the item may need to be made in our workshop. 

Fair Wear and Tear

We will replace goods that are found to be faulty providing they are used in accordance with the manufacturers recommendations. If we feel it is necessary goods will be returned to the manufacturer for their comments.

Please allow 28 days for this inspection. Under no circumstances should items be continued to be used when damaged, as you will have been deemed to have accepted the goods in their damaged condition.

All product specifications, illustrations, drawings, particulars, dimensions, performance data and other information on the Site or made available by us are intended to represent no more than a general illustration of the goods and do not constitute a warranty or representation by us that the goods will conform with the same. 

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you.